Help For Small and Medium Sized Business

What You Get

When you sign up for Help Desk Service you’ll enjoy live, U.S.-based, 24/7 technical support on software and hardware products from certified frontline-support technicians.

Please contact us for a complete list of supported software, hardware and applications.

The Human Touch

Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.

Quality Assured

Phone calls are randomly recorded and monitored by a trained quality-assurance team.

Two Levels of Support

Level 1 Help Desk: Benefit from a call-answering service, troubleshooting and call-logging, using a populated knowledge base to resolve the incident at first point of contact.
• Windows and Apple workstation troubleshooting and triage
• Desktop peripheral hardware included
• Issues resolved using remote control

Level 2 Help Desk: Additional troubleshooting assistance is provided. If a call can’t be resolved, predefined call-escalation processes will elevate the issue to a qualified expert.
• Includes all support features of Level 1 Help Desk
• Server-based password resets